For the past 10 years, I’ve worked as a Customer Care Supervisor with a team of CSRs, being accountable for staff management, complaint resolution and quality assurance. I’ve been the escalation point for service issues that require elevated decision-making to maintain both company brand and customer happiness. My performance in problem-solving has been recognized. Customer service is the protector of any company’s brand and supports hard-won market share by maintaining positive customer relations and fostering repeat business. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty, expands the customer base and makes marketing efforts cost-effective. A happy customer tells his friends; an unhappy customer tells friends, neighbors and strangers on social media. I create happy customers.